Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Delivery times vary by location and product. Most orders are delivered within 7–21 business days. Large or custom pieces may take longer. You will receive a tracking update once your order is dispatched.

Do you deliver across Europe?

Yes, we deliver to most European countries. Shipping costs and lead times vary by destination. Please check our Shipping & Delivery page for full details.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive an email with tracking information so you can follow your delivery in real time.

Products & Materials

What materials are used in your furniture?

We use premium full-grain leather, top-grain leather, solid hardwood frames, and high-density foam. Each product page lists the specific materials used.

Are your Chesterfield sofas handmade?

Yes. Our Chesterfield sofas are crafted by skilled artisans using traditional techniques, ensuring every button, stitch, and curve meets our quality standards.

Do you offer fabric options?

Many of our pieces are available in multiple leather colours and fabric options. Check individual product pages or contact us for custom requests.

Returns & Warranty

What is your return policy?

We accept returns within 14 days of delivery for items in original, unused condition. Custom or bespoke orders are non-returnable. Please contact us to initiate a return.

Do your products come with a warranty?

Yes. All Don Furniture products come with a minimum 12-month warranty covering manufacturing defects. Extended warranties may apply to select collections.

Care & Maintenance

How do I care for my leather sofa?

We recommend wiping with a dry or slightly damp cloth regularly and using a leather conditioner every 3–6 months. Avoid direct sunlight and harsh chemicals. Visit our Care & Maintenance Guide for full instructions.