Shipping & Delivery

At Don Furniture, we understand that receiving your luxury furniture safely and on time is just as important as the piece itself. Here’s everything you need to know about our delivery process.

Delivery Timeframes

• Standard items: 12-21 business days
• Large or bulky items (sofas, wardrobes): 21–30 business days
• Custom / bespoke orders: 4–8 weeks depending on specifications

All timeframes are estimates and may vary during peak periods or due to carrier delays.

Delivery Coverage

We deliver across Europe, including Poland, Germany, France, the Netherlands, Belgium, Austria, and more. Delivery availability and costs are calculated at checkout based on your location and order size.

Shipping Costs

• Standard delivery: Calculated at checkout based on weight and destination
• Free delivery: Available on qualifying orders — check current promotions
• White-glove delivery: Available in select regions — includes room placement and packaging removal

How We Ship Heavy Furniture

Large furniture items are shipped via specialist freight carriers experienced in handling premium goods. Items are carefully packaged to prevent damage during transit. For oversized pieces, a delivery appointment will be arranged in advance.

Order Tracking

Once your order is dispatched, you’ll receive an email with your tracking number and carrier details. You can use this to monitor your delivery in real time.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue promptly.

For further questions, visit our FAQ page or contact us directly.