Polityka zwrotu kosztów

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.

Your Right to Withdraw (EU Consumers)

Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 30 days of delivery without giving any reason. To exercise this right, notify us at donfurniturepoland@gmail.com before the 30-day period expires.

Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Non-Returnable Items

The following items are exempt from the standard return right:

• Custom-made or made-to-order furniture (unless the item arrives damaged or defective your statutory rights are always protected)
• Items damaged due to misuse, improper care, or normal wear and tear

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us as soon as possible at donfurniturepoland@gmail.com with photos of the damage. We will arrange a repair, replacement, or full refund as appropriate. Your statutory rights under EU law are not affected by any internal reporting timeframes.

Refunds

Once your return is approved and received, we will notify you. Approved refunds will be processed to your original payment method within 14 calendar days of receiving the returned item or proof of return shipment, whichever is earlier  in accordance with EU law.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly delivered. We will cover return shipping costs in all cases where the return is due to our error.

Contact for Returns

Email: donfurniturepoland@gmail.com Address: Rynek Główny 28, 31-010 Kraków, Poland Business Hours: Monday – Friday, 9:00–17:00 CET